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Store Policy
Store Policy
| - Commitment | - Cancellation Policy |
| - Privacy Policy | - Product Availability |
| - Secured Shopping | - Clearance Items |
| - Order Policy | - Fraud & Theft |
| - Return Policy | - Policy Changes |
| - Exchange Policy |
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Favoritewigs.com employs sophisticated encryption and authentication technologies so that every transaction you make with us online is secure. We employ SSL (Secure Sockets Layer) encryption to protect the information you send to us, and our Digital ID from Alpha SSL. allows your server to verify Favoritewigs.com's Internet identity every time you visit our site.
All Credit Card charges will appear as Favoritewigs.com.
For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks.
NOTE: Credit cards are charged upon order placement. If we are unable to process your order,
we will refund the amount charged to the original credit card.
2. Order Methods
security. Please refer to our Privacy Policy and Secured Shopping above.
A. Online Order
Before you check out, please make sure you have entered correct information as following.
* Your name as it appears on the card
* Billing address on file with your card issuer
* Your email where you can receive order confirmations and tracking info
* Card number, expiration date, Verification (CVV2) Number
3. Order Changes
order after the order is placed. This includes item, color, payment, shipping, or coupon redemption
changes. Requests for changes to orders will be accepted up to 10AM (EST) the following business
day.
orders are shipped within 24 hours through 5 days of processing depending on manufactures’
location.
Favoritewigs.com applies sales tax on purchases shipped to New Jersey.
IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS:
Your package will be subject to import duties and taxes that are levied once the package reaches
your country. You, as the importer of the items, must pay additional charges for customs clearance.
We have no control over these charges and cannot predict what they might be. Customs policies
vary widely from country to country; you should contact your local customs office for further
information.
YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE.
NO EXCEPTIONS!
If for some reason, your package is released to you without paying the customs charges and we get
billed by your government for these charges, we will charge your credit card for the amount due.
* We're currently shipping US domestic orders only at this time. Sorry for the inconvenience.
NOTE: We will charge 50% unauthorized return fee for unauthorized returns
We are happy to accept exchanges. If you would like to exchange your item(s) please follow our exchange policy below.
Exchange Policy | to the top
- In order to process the exchange request, please email or call us to request RMA number with desired item you would like to exchange with(Only 1 exchange per 1 item) and allow us to process within 5 days. Once your request is submitted, we will then issue a RMA number to your email which you MUST write outside of return package.
Send package to:
Favoritewigs.com
Exchange Department
10 River St Suite 165
Little Ferry, NJ 07643
Exchange Fees
- There will be 20% re-stocking fees apply to all exchange requests(coupon amount excluded)
NOTE: Clearance items are not eligible for exchange.
If promo code was used for original order, same promo code do not apply on exchange.
Exchanges must be of equal or greater value and one exchange per item.
Once you received exchange, no further exchange can be made.
- Return freight fees are to be paid by customer. Please ship your RMA with tracking information.
NOTE: We are not responsible for lost packages.
- Please allow us to process your exchange order in 3 to 4 days after receipt of your return.
NOTE: Exchange Shipping fees are to be paid by customer.
- Once RMA number is issued, we must receive the package within 10 business days. Otherwise, requested RMA will be cancelled which in result, received packages after 10 days will be returned to sender.
Favoritewigs.com understands that it may be inevitable to wear a wig or half-wigs to "check it out" It is ultimately on Favoritewigs.com to determine whether the returned item(s) is acceptable or not. For instance, if you have worn the wig and if returned goods are in unacceptable condition such as any tags were removed and hairnet is not included, it is not acceptable.
Cancellation Policy | to the top
Refused packages will be subject to a 20% restocking fee and any applicable shipping charges.
Undeliverable packages will be subject to reshipping charges.
Clearance Items | to the top
- All Sales are final on Clearance Items and Special Sale Items!
Next Day Service is not available on Clearance Items.
Fraud & Theft | to the top
- CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE STRICTLY PROSECUTED.